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Customer Care Center Got questions about your winnings or account? Our Filipino support team is ready to assist you 24/7 to ensure a seamless gaming experience.
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Contact SupportWe've compiled the most common questions from Filipino players, from account login to deposits and withdrawals, to help you quickly resolve all issues you encounter on Taya991.
If you forget your login password, you can click "Forgot Password" on the login page, receive a verification code via your registered mobile number to reset your password, or directly contact our online customer service to help you recover your account.
To maintain platform fairness, each user can only register one Taya991 account. Registering multiple accounts may result in all related accounts being restricted from use.
Account locks are usually triggered by multiple failed login attempts or system security checks. You can contact our 24/7 online customer service, and your account will be unlocked after providing identity verification information.
Taya991 supports major Philippine e-wallets such as GCash and GrabPay for deposits. Deposits are credited instantly, with end-to-end security encryption to protect your funds.
Regular withdrawal requests are processed within 24 hours. VIP users can enjoy ultra-fast withdrawals in as little as 1 hour. All withdrawals will be sent to your linked GCash account.
You can apply for withdrawals after completing account verification. Ensure the name on your withdrawal account matches your registered identity to avoid any issues with funds not arriving.
Newly registered users can claim a welcome bonus. Your first deposit also gets a 100% match bonus, plus you can collect free rewards through daily check-ins and spin-the-wheel promotions.
VIP members enjoy exclusive customer service, birthday gifts, monthly cashback, higher withdrawal limits, and more exclusive benefits. The higher your level, the richer your privileges.